• Your statutory customer rights are not affected.
• By using this site you are deemed to have accepted the terms & conditions set out below.
• All products are subject to availability and we reserve the right to refuse to supply an individual or organisation.
• All prices are subject to change without prior notice.
• Delivery times are considered indicative only.
• The risk in the products will pass to you on delivery.
• You have 7 days following receipt of the goods to cancel your order or reject the goods if faulty or damaged.
• Following an order cancellation we will accept the return of the goods if they are in a complete & re-saleable condition, unless faulty.
• You must make a prior arrangement with us if you want to return goods.
• You must arrange & pay for the return of any goods to us. On receiving any returned goods we will make a refund for them subject to our terms and conditions.

Below are both our 'Terms & Conditions of Use' which covers this web site and its use by you the consumer; and our 'Terms & Conditions of Business' which covers all aspects of our business.

Please read both of these carefully.

Terms & Conditions of Use.
Your statutory customer rights are not affected.

Access to and use of this Web Site("the Site") and the sale and purchase of tools and other products from the Site are governed by the terms and conditions of use and the terms and conditions of business (together "terms and conditions") set out below.

By using the Site you agree to accept these terms and conditions. If you do not wish to accept these terms and conditions, please do not use this Site.

1: Material You Provide To Us.
If you send ideas, remarks, questions or the like ("the Submissions") to the Site, these will be deemed to be non-confidential and we will be entitled to use or disclose the Submissions in any manner whatsoever, without liability or notice to you.

2: Linked Sites.
We are not responsible for the content of any off-site pages or any other sites linked to the Site nor have we reviewed any such site. If you link to any off-site pages or other sites without our prior written permission, such action will be at your own risk. We cannot be held responsible for the contents of any web site which is electronically linked to the Site and which is not maintained by us.

3: Copyright and Trademarks.
3.1 All Site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Site are the copyright of Cranbrook Engineering Limited and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

3.2 Permission is granted to electronically copy and to print in hard copy portions of the Site for the sole purpose of placing an order with us or using the Site as a shopping resource. Any other use of materials on this Site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without our prior written permission is strictly prohibited.

3.3 All brand names, product names and titles used in the Site are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holders' rights.

4: Privacy Policy. At Cranbrook Engineering Limited we are committed to protecting your privacy and we comply with the Data Protection Laws applicable to the UK. We use the information collected from you to process orders and to provide a more personalised shopping experience. Our privacy policy is laid out on a separate page on this Site.

Terms & Conditions of Business.

Definitions.
'Buyer' and 'You' - The person or business named in the online order form or other purchase order.
'Seller' and 'We' - Cranbrook Engineering Limited.
'Goods' and 'Products' and 'Services' - All items to be supplied and all work to be done by the seller as specified in the online order form or other purchase order.
'Online Order Form' and 'Purchase Order' - The buyer's purchase order which specifies that these conditions apply to it.
'The Contract' - The arrangement between buyer and seller, comprising the purchase order, these conditions and any other documents specified in the purchase order.
'The Site' - This web site.

1: Sale and Purchase.
We will sell and you will purchase tools, garden machinery, parts and other products subject to our terms and conditions of business set out below. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us in accordance with these terms and conditions. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.

2: Price.
2.1 All prices are quoted in pounds Sterling and are inclusive of VAT unless otherwise specified.

2.2 All tools, garden machinery, parts and other item prices are exclusive of delivery and packaging, unless otherwise stated. Details of our delivery charges are set out on the Site.

2.3 Prices relate to Internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply an individual or organisation.

3: Payment.
Payment must be made in pounds Sterling only by major credit or debit cards as listed on the Site.

4: Passing of Property.
Title to the goods does not pass to the buyer until the full payment has been made by the buyer, received by us and the goods delivered.

5: Passing of Risk.
The risk in the products will pass to the buyer on delivery, as set out in paragraph 6.3 below. The risk in this context is taken to mean any damage or cost arising as a result of the purchased products to either the buyer, the buyer's property or to any other third party or property.

6: Delivery.
6.1 Any date or time period for delivery will be considered as indicative only and does not form any part of a guarantee. The buyer will be informed of any products not available at the time of order. They will be sent to you, as soon as possible, when received from our suppliers.

6.2 All products are sent by courier of our choice or by post or by one of our vehicles. All deliveries must be signed for upon receipt. Higher value deliveries will only be made to the address of the person who is the holder of the credit or debit card used to purchase the products.

6.3 On delivery of the goods the buyer becomes responsible for any losses or damages arising as a result of their use however they may arise.

7: Consequential Loss.
We will not be held responsible for any consequential loss following your purchase, including any loss or inconvenience resulting from delays in deliveries by us or our suppliers, or as a result of a product or service failing to meet your expectations.

8: Acceptance.
You will inspect any products within 24 hours of receipt. You will be deemed to have accepted the products unless, during the period which commences on the day the contract between us comes into existence and ends on the expiry of seven working days beginning on the day after delivery of the products, you notify us in accordance with the provisions of paragraph 10.2 or paragraph 10.3 below that the products are rejected or that you want to cancel your order pursuant to paragraph 9 below. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected.

9: Right to Cancel.
9.1 You have the right to cancel your contract with us at any time during the period which commences on the day the contract comes into existence and ends on the expiry of seven working days beginning on the day after the date of delivery of the products.

10: Returns Procedure.
10.1 If products are to be rejected or your order is to be cancelled pursuant to paragraphs 8 or 9 above, you will comply with the returns procedure as set out in this paragraph. In such circumstances we will accept any returned products should the return be complete and with a valid proof of purchase and in the case of an order which you wish to cancel, should the return be in a re-saleable condition.

10.2 You can contact us in person or by post, facsimile, telephone, or email at the address or number (as the case may be) set out in the 'Contact Us' page with details of your original order number and receipt. Subject to the provisions of paragraph 10.5, your credit or debit card will then be debited with the cost of the return delivery charge being GBP 7.00 for the first 20kg and then GBP 0.30 per 1kg therafter.

10.3 Alternatively, if practicable, you can return your purchase to us via your local Post Office. If you decide to use your local Post Office, please ensure the Post Office provides you with a proof of posting.

10.4 You will receive a full refund of the purchase price and the delivery charge referred to in paragraph 2.2 above which will be credited to your credit card. Refunds on debit card transactions will be by cheque. Faulty or damaged products must be returned before the refund can be issued.

10.5 In cases where the rejection or cancellation is due to a defect or discrepancy in the order, you will not be responsible for the return delivery charge referred to in paragraph 10.2. When the return arrives back at our office it will be assessed and should it be concluded that the products are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you.

11: Guarantee.
11.1 Warranty (guarantee) is mentioned throughout the web site and is subject to certain general conditions. If any goods are found, within the guarantee period, to be defective by reason of faulty materials or workmanship, and having been used only for their proper purpose, they will be replaced or repaired free of charge.

11.2 Fair wear and tear are excluded. Cutting tools and cutting edges are expected to become blunt with use, so cannot be guaranteed to remain sharp. Products such as power bar heads, reducers and T40 bits can be damaged by misuse and are classed as consumable.

11.3 Where a lifetime warranty is offered, it applies only to the original buyer's lifetime, is not transferable and generally can be exercised once only.

11.4 Our guarantee extends only to component parts found to be faulty and not to complete sets.

12: General.
12.1 Please note that our products and promotions are only available in mainland United Kingdom and, as such, may be unavailable in the region or country from which you are accessing the Site.

12.2 If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.

12.3 These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.

12.4 Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen's Advice Bureau.

13: Governing Law.
Your use of this Site and any purchase by you on this Site of any products will be construed in accordance with and governed by English Law and will be deemed to have occurred in mainland United Kingdom.